MISSION STATEMENT
To provide our valued customers with the very best hosting experience available through unparalleled customer care, affordable services, honesty, integrity and cutting edge technology.
WHY CHOOSE PREDICTABLE NETWORKS?
The Web Hosting industry is a large one, and it’s sometimes difficult to differentiate one company from another. We understand this dilemma, and know it can be quite confusing to choose a Web Host. We believe the following factors are important to our customers.
RELIABILITY AND UPTIME
Reliability is where the rubber hits the road. We don’t just talk the talk, we walk the walk. We are here to make sure that your websites are always loading with lightning speed and without any lag. We purposely under utilize our servers, ensuring that they are always running optimally and with plenty of room to breathe.
Uptime is something about which we are absolutely fanatical and extremely proud. Our server notification and emergency response procedures are arguably the best in the industry.
CUSTOMER CARE
24/7 personal care and technical support
Service is what people demand these days. Too many hosts ignore this critical aspect of the hosting business and clients feel let down. We don’t treat our customers like numbers. They are treated as friends. Personal care and quality service is at the very heart of our mission at Predictable Networks.
Around-the-clock technical support is provided to all of our clients. We work day and night and have an award winning support team behind the scenes. Our staff is comprised of Level 3 System Administrators who fully understand the need to get top notch support at any hour. The Internet never sleeps, and that is why we are always here for you, day and night. Most support requests are resolved in under 15 minutes.
INFRASTRUCTURE
Powerful Intel Servers
Our servers are state-of-the-art, Intel Quad Core Harpertown Xeon Processors, 12MB cache, 8.0GB ECC RAM, 3 x 1TB SATA II (3Gb/s) hard drives with hardware RAID 5 for speed and redundancy. This combination of these rock solid servers and premium bandwidth makes for an extremely reliable hosting platform. Each server contains an additional hard drive for continuous backups and provides protection for your crucial data on multiple levels. This amazing specification ensures only the highest level of service for our customers.
Data Reliability
Your data is very important to you, and to us. We use 3 levels of protection to keep your data safe. Your data is housed on RAID-protected storage, and is then backed up multiple times per day to local backup storage. In addition, we take your data and, securely and safely, back it up to our remote disaster recovery location.
Access to Equipment 24/7
We have our own data suite, where we have access to our equipment 24/7. We fully own, operate and manage all of our equipment. When you contact us, we’re the ones who will be working on your machine, giving you timely updates. We have built our entire infrastructure from the ground up, and have designed it with user growth in mind.
Connectivity
Our network is fully redundant and route optimized with the best Tier 1 carriers. In the unlikely event of a carrier failure, our fiber optic connectivity provides a seamless and unnoticeable assumption of our data load. We refuse to sacrifice or cut corners on any aspect of our infrastructure, providing some of the fastest speeds available.
Network Hardware
Our network is comprised of two Cisco 6509s with 10G uplinks running at the core. The 6509’s are fully redundant and running iBGP and HSRP. If one fails, the other is able to take on the full load of the network.
We have multiple gigE fiber optic (1000Mbit/s) connections from the world’s leading telecommunications companies. With multiple GigE connections, this allows for the high bandwidth that is required for even the most bandwidth intensive programs needed to stay competitive in the ever changing World Wide Web.
We also have public and private peering agreements with over 400 ISPs all over the world. We get our IP transit Global Crossing, Mzima, Internap and PCCW via multiple gigabit fiber uplinks to our core routers/switches. If all but 1 provider fails, there is no change to our network, as we can serve our full client base with one provider, as we leave that much room on every connection. The core switches are connected to two separate distribution switches (2 Cisco 3560-E 10G switches). From the distribution switches, we connect to an edge switch (Cisco 3500 series). Each cabinet is pre-wired and connected to our main distribution cabinet, so it’s plug and play. Each cabinet has its own switch, as we prefer a layer 2 switch in each cabinet.
All of our servers are hooked up to APC remote reboot ports in the event that they lockup for any reason. All of the servers are protected by state-of-the-art hardware firewalls, where we have Cisco PIX for the network, as well as additional software firewalls for the servers. Everything is logged and routinely scanned by our system administrators.
Predictable Networks has been in business for over seven years, and has a well established name and a proven track record.
LOCATION
Our data center is located in the Telecom Center LA, a multi-tenant, carrier neutral, telecom facility located in the heart of the downtown Los Angeles business district.
Datacenter Security
Security to the building is 24/7 and you cannot get inside the elevator lobby without being on an Access List. If you do not have any form of identification, you will not be allowed to go into the elevator lobby. There are multiple cameras which record everyone entering and exiting the building.
Once you pass through security, you will go up to the appropriate floor. Outside our suite, we have a key card system as well as video monitoring. Everything is taped and recorded to a DVR. We record all points of entry to and from our suite as well as the datacenter itself.
Within our datacenter, we have a NOC (Network Operations Center) and the doors to the datacenter are locked. You cannot go into the datacenter without special keys, even if you are in our suite, as the doors are locked from the inside.
Security is tight.